Check the answers to frequently asked questions 

General Questions

1What countries is Minnect available in?

The Minnect App is Only Available in the US and Canada. If you are located anywhere else you will not be able to download or the app will not function properly. We are actively working on releasing the app in additional countries. 

You may submit your email in the form below and once Minnect is available in your selected Country we will notify you:

Expert Questions

1I am having trouble connecting my bank account.

You can direct all questions related to linking bank accounts to our partner Stripe. Find answers to your questions on Stripe’s website

2Can I reschedule a call if my schedule changes?

We understand you are busy and your schedule changes. You can reschedule any call by going to the event. On the event, you will see a calendar icon. Tap the icon and select reschedule from the menu that pops up. Follow the steps to select a new time for the call and write a message to the user explaining why you want to reschedule. You can reschedule a call up to 24 hours before the start time. If the user declines the new time, the call is automatically canceled and the user is refunded.

3How do I set my availability?

You can set your availability in the Expert Settings Screen. There is a settings item called “Availability”. Tap that to choose what hours and days you want to allow users to book calls with you.

4What % of earnings does the platform take?

20% per transaction. Experts keep 80%.

User Questions

1Will I get charged when I book a call with an expert or ask them a question?

When you book a call with an expert or ask a question your form of payment is authorized for a 5-day period. During that time, if the expert accepts your booking request, or answers your question, the authorized funds will transfer. If the request expires, the authorization is removed.

2How do I create an account?

Download the app from the Apple App Store or Google Play Store. On the Login Screen you will see a button that says “Sign Up” below the “Login” button.

3How can I become an expert?
Any user can sign up as an expert. You can go to Settings where you will see a “Become an Expert” section. Tap that to enter the account setup process. Once you complete the process, you will be an expert!
4How many days does an expert have to answer my question?
An expert has 5 days to answer your question. If they don’t answer your question in that time, your form of payment will not be charged.